Specialization
Horus specializes in developing business applications. Our software efficiently supports operational activities of various market organizations. We continuously develop advanced customer relationship management system - Horus CRM. The application allows for much more than standard contact management, as it provides support for business processes related with company's customers.
Structuring and management of relationships with customers
Customer relationship management is present in everyday life in every market company. By implementing Horus CRM system the company gains an effective tool to manage customer relationships and maintain database of information about them.
Horus CRM provides access to full information about clients from one place in the system. The application makes a comprehensive and efficient service possible by offering a clear presentation of aggregated data, preview of tracks and history of contacts, support for the direct offering/selling of products and services. Access to the system via web browser abolishes territorial restrictions in using the system.
Other features that are worth mentioning include: ability to define any data set, which relates to and describes the customers, support for grouping clients in hierarchical objects and structures or segmentation of customers based on defined indicators.
Management of related business processes
Horus CRM natively support realization of business processes where customers of given enterprise are involved, such as:
- offering and selling of products,
- changes in contracts,
- acquisition of new clients,
- retention,
- providing customer service.
It is possible to implement any business process basing on requirements and business logic unique to given company. Processes can be operated automatically, semi-automatically or base on user interaction. E-mail/text message notifications and reminders may be applied, in the same time integrity of data is assured by system of validations and conversions in business logic layer.
Interface of Horus CRM
Graphical user interface is available through the web browser. The presentation layer in Horus CRM can be tailored to specific customer requirements (eg according to the principles of corporate visual identity.) Clear presentation of data and emphasis on ergonomics ensures comfortable user experience.
Implementation of Horus CRM
Time of implementation is one of the biggest advantages of Horus CRM system. Our clients receive a fully functional system significantly faster than in case of competitive products.
Read more on: Horus CRM
In order to receive more information on Horus CRM system and Horus services, please contact us.
